Terms and Conditions 

These Terms and Conditions (“Terms”) govern your use of the e-commerce website and the purchase of services and products offered by the Luxury Watch Care Company (“we,” “us,” or “our”). By accessing the website and placing an order, you agree to be bound by these Terms. Please read them carefully. 

1. General:

1.1 Age Restriction: You must be at least 18 years old to use our website, place an order, and enter a binding contract with us. 

1.2 Product Information: We make every effort to provide accurate and detailed information about our services and products, including descriptions, pricing, and availability. However, we do not guarantee the accuracy, completeness, or timeliness of such information. Service and product images may differ slightly from the actual offerings due to variations in color and appearance. 

1.3 Pricing and Payment: All prices on our website are in the specified currency and are exclusive of applicable taxes and shipping charges. We reserve the right to change prices at any time without prior notice. Payment must be made in full at the time of placing the order. We accept the payment methods specified on our website. 

2. Orders and Services:

2.1 Order Placement: By placing an order or requesting services on our website, you are making an offer to purchase the selected services or products subject to these Terms. After receiving your order or service request, we will send you an order confirmation via email. This confirmation does not constitute acceptance of your order; it is an acknowledgment of receipt. 

2.2 Acceptance of Order: We reserve the right to accept or decline your order or service request at our discretion. Acceptance occurs when we send you a separate email confirming that the order has been accepted and the services or products will be provided (“Order Confirmation”). The contract between you and us is formed at the time of sending the Order Confirmation. 

2.3 Service Modifications: We reserve the right to modify or cancel any service request due to unforeseen circumstances, such as unavailability of resources or technical limitations. If we cancel your service request, we will refund any payment you have made. 

3. Shipping and Delivery:

3.1 Shipping Information: For physical products that require shipping, we ship to the addresses provided by you during the order process. It is your responsibility to ensure the accuracy and completeness of the shipping information. We are not responsible for any delay, loss, or damage caused by incorrect or incomplete addresses. 

3.2 All products to UK mainland will be processed for complimentary next business day express delivery providing your order is received before 12pm the same working day. More details regarding delivery can be found on our delivery and return information page on our website. 

3.3 Delivery Times: We strive to deliver products within the estimated delivery times provided on our website. However, delivery times are approximate and may be subject to unforeseen delays beyond our control. 

3.4 Risk of Loss: The risk of loss or damage to products passes to you upon delivery. Please inspect the products upon receipt and notify us of any damages or discrepancies within a reasonable timeframe. 

4. Returns and Refunds:

4.1 Return Policy: For physical products, we accept returns of unused and undamaged products within a 14-day timeframe from the date of delivery, subject to certain conditions and limitations. Please refer to our Return Policy available on our website for detailed instructions on how to initiate a return. 

4.2 Refunds: Upon receiving and inspecting the returned products, we will process the refund as per our Refund Policy available on our website. Refunds will be issued to the original payment method used for the purchase. 

5. Intellectual Property:

 

5.1 Ownership: All intellectual property rights, including trademarks, logos, and content, displayed on our website are the property of the Luxury Watch Care Company. You are prohibited from using, reproducing, or modifying any intellectual property without our prior written consent. 

6. Limitation of Liability:

6.1 Exclusion of Liability: To the extent permitted by applicable law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the use of our website or the purchase of services or products. 

7. Governing Law and Dispute Resolution:

7.1 Governing Law: These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction where the Luxury Watch Care Company is incorporated. 

7.2 Dispute Resolution: Any disputes or claims arising from these Terms, or the purchase of services or products shall be resolved through negotiation and mutual agreement. If the parties fail to reach a resolution, such disputes shall be subject to the exclusive jurisdiction of the competent courts in the jurisdiction where the Luxury Watch Care Company is incorporated. 

8. Modifications to Terms:

We reserve the right to modify or update these Terms at any time. The updated Terms will be effective immediately upon posting on our website. Your continued use of our website and the purchase of services or products constitute your acceptance of the modified Terms.