Privacy Policy 

This Privacy Policy describes how The Luxury Watch Care Company Limited (“we,” “us,” or “our”) collects, uses, discloses, and safeguards personal data obtained from users (“you” or “your”) of our e-commerce website, including the sale of watch cleaning kits and accessories. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Please read this policy carefully to understand our practices regarding your personal data. 

1. Information we collect:

1.1 Personal Information: We may collect personal information such as your name, email address, phone number, shipping address, and billing information when you place an order on our website. This information is necessary to process and fulfil your orders. 

1.2 Payment Information: We do not store or process your payment information directly. All payment transactions are handled by reputable third-party payment processors who comply with applicable data protection laws and industry standards. 

1.3 Device and Usage Information: When you access our website, we may collect information about your device, including your IP address, browser type, operating system, and referring website. We also collect data about your interactions with our website, such as pages visited, products viewed, and actions taken. This information helps us improve our website and provide a personalized experience. 

1.4 Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze website usage, and personalize content and advertisements. You have the option to manage cookie preferences through your browser settings. 

2. Use of Information:

2.1 Order Fulfilment: We use your personal information to process, fulfil, and deliver your orders. This includes communication regarding order status, shipping updates, and customer support related to your purchase. 

2.2 Customer Support: We may use your information to respond to your inquiries, provide customer support, and address any issues you may encounter. 

2.3 Marketing and Promotional Purposes: With your consent, we may use your contact information to send you newsletters, promotions, special offers, and other marketing communications. You have the right to opt-out of receiving these communications at any time. 

2.4 Legal Compliance: We may use and disclose your information as required by law or when necessary to protect our rights, property, or safety, as well as the rights, property, or safety of others. 

3. Information Sharing:

3.1 Service Providers: We may engage trusted third-party service providers to perform certain functions on our behalf, such as payment processing, order fulfilment, shipping, and marketing activities. These service providers have access to your personal information only to the extent necessary to perform their services and are obligated to protect your data. 

3.2 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control. 

3.3 Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or similar legal processes). 

4. Data Transfers:

If you are located outside the European Economic Area (EEA), your personal information may be transferred to and processed in countries that may not have the same level of data protection laws as your jurisdiction. We will take all necessary measures to ensure that any international data transfers comply with applicable data protection laws and that your personal data remains protected. 

5. Data Retention:

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer require your personal data, we will securely delete or anonymize it. 

6. Your Rights:

6.1 Data Subject Rights: Subject to applicable data protection laws, you have the right to access, rectify, delete, and restrict the processing of your personal data. You also have the right to data portability and to object to the processing of your personal data. You may exercise these rights by contacting us using the information provided in Section 8. 

 

6.2 Withdrawal of Consent: If you have provided your consent for the processing of your personal data, you have the right to withdraw your consent at any time. 

6.3 Complaints: If you believe that we have violated your rights under applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. 

7. Data Security:

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. We regularly review and update our security practices to ensure the ongoing confidentiality, integrity, and availability of your data. 

Contact Us: 

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: 

[email protected]  

We will respond to your inquiries within 24 hours of receiving manner and address any concerns you may have. 

8. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or by other means of communication. We encourage you to review this policy periodically for the latest information on our privacy practices.