Delivery and Return Information Policy 

Welcome to The Luxury Watch Care Company, your trusted destination for luxury watch care and accessories. We value your satisfaction and aim to provide a seamless shopping experience. Please read our Delivery and Return Information Policy to understand how we handle deliveries and returns. 


Delivery Information: 


-We offer FREE EXPRESS delivery to all UK addresses. 

-Orders placed before 2:00 PM (GMT) on business days (Monday to Friday) will be dispatched on the same day. 

-You can expect your order to arrive on the next business day after dispatch. 

-We use a secure and tracked delivery service to ensure the safe arrival of your package. 


Worldwide Delivery: 

-We offer worldwide delivery to most international destinations. 

-To avail of worldwide delivery, simply proceed to checkout and select your preferred international delivery option. 

-Shipping fees for international delivery will be calculated based on your location and the weight of your order. 

-Delivery times for international orders may vary depending on your location and local customs regulations.  


Important Notes: 

All delivery times are estimates and may be subject to slight variations due to unforeseen circumstances or external factors. 

Orders placed on weekends or public holidays will be processed on the next business day. 

We are not responsible for any delays in delivery caused by courier services or customs procedures in your country. 


Tracking Your Order: 

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. 

You can use this tracking number to monitor the progress of your delivery in real-time. 


Return Information: 

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we accept returns within 14 days of delivery. Here’s how our return process works: 


Eligibility for Returns: 

To be eligible for a return, your item must be unused and in the same condition as when you received it. 

It must be in its original packaging, including all tags, labels, and accessories. 

Personalized or customized items cannot be returned unless they are defective or damaged upon arrival. 


Initiating a Return: 

-Contact our customer service team via email at [email protected] or by phone at 0161 706 2124 to initiate the return process. 


-Provide your order number, the reason for the return, and any relevant details. 

-You will receive instructions on how to return the item, including the return address. 


Return Shipping: 

-The cost of return shipping is the responsibility of the customer, except in cases where the item is defective or damaged. 

-We recommend using a tracked and insured shipping method to ensure the safe return of your item. 

-Please retain proof of postage until your return is processed. 


Processing Your Return: 

-Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. 

-If your return is approved, we will process your refund or exchange as per your request. 

-Refunds will be issued to the original payment method used for the purchase. 

-Please allow up to 3-5 working days for your return to be processed. 


Contact Us: 

If you have any questions or need assistance with your delivery or return, please don’t hesitate to contact our customer service team at [email protected] or (+44) 0161 7062124.  

At The Luxury Watch Care Company, we are committed to providing you with high-quality products and exceptional service. Thank you for choosing us for your luxury watch care needs.